Cancellation Policy
An order may be cancelled the same day it was placed and no fees will be charged to the customer. If a customer cancels an order due to back order status, unavailability of products or undue delays in shipment due to services of Z & Z Medical or any of its suppliers, no fees or penalties will be charged to the customer and a full refund will be allowed. If a customer cancels an order for any other reason a 6% cancellation fee will be charged and the remaining balance refunded. The customer may elect to take an in store credit for the full purchase amount and no cancellation fees will be charged. NO changes or cancellations are accepted on same day or rush shipped items per the customer request.
Return Policy
All authorized products must be returned within 30 days from shipment date. All items that are returned are subject to a restocking fee of 20% unless the manufactures restocking fee is higher. If the manufactures restocking fee is more than 20% these additional fees will be passed on to the customer. The customer is responsible for all freight charges in both directions. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a "Return Authorization" number obtained from Z & Z Medical, Inc. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied. Custom order items such as custom aprons are not returnable. It is the customer's responsibility to ask before ordering a product if it is a custom order not eligible for return. Items returned for exchange for comparable products will not be charged restocking fees unless the manufacture imposes restocking fees on exchanged goods. Lead glass eye-wear has a 7 day return policy with no restocking fees. After 7 days restocking charges will apply.
Techno-Aide Lead Aprons = 50% Restocking Fee
Shipping
All in stock products purchased from our web store will be shipped via UPS or common carrier from our warehouse in Cedar Falls, IA. Most orders received by 2:00 PM central time will ship that same day. All non stock products will be drop shipped direct from our manufacturer or supplier to the customer. Please allow about three weeks for delivery of most lead apron products as the product is not manufactured until the order has been placed.
To calculate your freight charges place the items of interest into a shopping cart. Once there are items in your cart you can click on the Freight Estimator button. Enter your zip code and you will get a list of your shipping options and costs.
International Shipping (Outside of the USA) - Not all items available for international shipping.
Z&Z Medical, Inc. has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.
GlobalShopex Local Numbers
Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
Canada (Toronto) · Tel: (416) 840 5719
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (55) 8525 3179
Brazil (Sao Paulo) · Tel: (11) 3957 0408
Peru (Lima) · Tel: (1) 718 0788
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (2) 368 0900