Cancellation Policy
Changes and or cancellations to an order may only be accepted the same day the order was placed. NO changes or cancellations are accepted on “same day” or “rush” shipped items per the customer request.
Return Policy
All authorized products must be returned within 30 days from shipment date. All items that are returned are subject to a restocking fee of 20% unless the manufactures restocking fee is higher. If the manufactures restocking fee is more than 20% these additional fees will be passed on to the customer. The customer is responsible for all freight charges in both directions. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a “Return Authorization” number obtained from Z & Z Medical, Inc. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied. Custom order items such as custom aprons are not returnable. It is the customer’s responsibility to ask before ordering a product if it is a custom order not eligible for return. Items returned for exchange for comparable products will not be charged restocking fees unless the manufacture imposes restocking fees on exchanged goods. Lead glass eyewear has a 7 day return policy with no restocking fees. After 7 days restocking charges will apply.
Shipping
All in stock products purchased from our web store will be shipped via UPS or common carrier from our warehouse in Cedar Falls, IA. Most orders received by 2:00 PM central time will ship that same day. All non stock products will be drop shipped direct from our manufacturer or supplier to the customer. Please allow about three weeks for delivery of most lead apron products as the product is not manufactured until the order has been placed.
To calculate your freight charges place the items of interest into a shopping cart. Once there are items in your cart you can click on the “Freight Estimator” button. Enter your zip code and you will get a list of your shipping options and costs.
