Below are some FAQ and Answers. Contact us if you have any additional questions about any of our products.
Question: Why is there a delay in shipping for some items?
Answer: Some products are made to order due to specific sizing, colors, styles and customizations.
Question: How do I calculate my shipping cost?
Answer: Add the desired items and quantites to your shopping cart and complete the "Estimate Shipping and Tax" section.
Question: Can my order be shipped to an APO address?
Answer: We are able to ship select items to APO addresses however those orders have to be processed manually due to specific shipping methods required. To process your order to be shipped to an APO you must contact our customer service department (1-800-410-9575) to place your order.
Radiation Protection Products
Question: What is your warranty?
Answer: Bar-Ray Lead Aprons = 1 year
Infab Lead Aprons = 2 years
Question: What is the difference between the different types of protective materials?
|Protection Type||Description||Relative Protection at 90kVp|
|StarLite||Lightweight and Leadfree, .5mm||100% at 90 KVP|
|TrueLite||Lightweight, .5mm||100% at 90 KVP|
|Cost Cruncher||Traditional Weight, .5mm||100% at 90 KVP|
Question: I forgot to have my apron monogrammed - can it be done now?
Answer: Aprons cannot be monogrammed after shipment. We cannot monogram through the protective material, as it would destroy the protective qualities of the apron.
Question: How do I test my apron?
Answer: Contact the Radiation Officer of your facility for proper procedures.
Question: How do I clean my lead apron?
Question: I'm worried about Lead-Free aprons not providing protection. What are they made of if they are not lead?
Answer: To address your concerns, there are several elements that protect you from radiation. Lead is the most common because it also the cheapest protective element. Among the others is tin. Tin protects just as well as lead, and is MUCH LIGHTER, but it is also much more expensive. Most companies that offer lead-free protection use tin. The key point to remember isn't "what" is protecting you, but "how" the attenuation factor compares on the lead-equivalency chart. Tin will give the same lead-equivalency rating of attenuation as lead. So, rest assured, whether it's lead, lightweight lead, or lead-free, all styles of our aprons offer you excellent levels of lead-equivalent protection.
Question: Will radiation lead aprons and blankets protect other people and pets from my Brachytherapy Seed Implantation?
Question: How do I place an order for International shipment?
WHICH COUNTRIES DO YOU SHIP TO?
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?