FAQ

Below are some FAQ and Answers.  Contact us if you have any additional questions about any of our products.

Shipping

Question: Why is there a delay in shipping for some items?

Answer: Some products are made to order due to specific sizing, colors, styles and customizations.

Question: How do I calculate my shipping cost?

Answer: Add the desired items and quantites to your shopping cart and complete the "Estimate Shipping and Tax" section.

Question: Can my order be shipped to an APO address?

Answer: We are able to ship select items to APO addresses however those orders have to be processed manually due to specific shipping methods required.  To process your order to be shipped to an APO you must contact our customer service department (1-800-410-9575) to place your order.

Radiation Protection Products

Question: What is your warranty?

Answer: Bar-Ray Lead Aprons = 1 year

Technoaide Lead Aprons = 2 years

Infab Lead Aprons = 2 years

Question: What is the difference between the different types of protective materials?

Answer:

TechnoAide

Question:  I forgot to have my apron monogrammed - can it be done now?

Answer: Aprons cannot be monogrammed after shipment. We cannot monogram through the protective material, as it would destroy the protective qualities of the apron.

Question: How do I test my apron?

Answer: Contact the Radiation Officer of your facility for proper procedures.

Question: How do I clean my lead apron?

Answer: 

Technoaide Lead Apron Cleaning Procedure

Bar-Ray Lead Apron Cleaning Procedure

Question: I'm worried about Lead-Free aprons not providing protection. What are they made of if they are not lead? 

Answer: To address your concerns, there are several elements that protect you from radiation.  Lead is the most common because it also the cheapest protective element.  Among the others is tin.  Tin protects just as well as lead, and is MUCH LIGHTER, but it is also much more expensive.  Most companies that offer lead-free protection use tin.  The key point to remember isn't "what" is protecting you, but "how" the attenuation factor compares on the lead-equivalency chart.  Tin will give the same lead-equivalency rating of attenuation as lead.  So, rest assured, whether it's lead, lightweight lead, or lead-free, all styles of our aprons offer you excellent levels of lead-equivalent protection. 

International Checkout

Question: How do I place an order for International shipment?

Answer: We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO? 

International shipping is currently available WORLDWIDE from Z&Z Medical. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER? 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? 

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:   support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.