Welcome to Z&Z Medical

Shipping and Returns

Shipping & Returns

Cancellation Policy
An order may be cancelled the same day it was placed and no fees will be charged to the customer. If a customer cancels an order due to back order status, unavailability of products or undue delays in shipment due to services of Z&Z Medical, Inc. or any of its suppliers, no fees or penalties will be charged to the customer and a full refund will be allowed. If a customer cancels an order for any other reason a 6% cancellation fee will be charged and the remaining balance refunded. The customer may elect to take an in store credit for the full purchase amount and no cancellation fees will be charged. NO changes or cancellations are accepted on same day or rush shipped items per the customer request.

Return Policy
All authorized products must be returned within 30 days from shipment date. All items that are returned are subject to a restocking fee of 25% unless the manufactures restocking fee is higher. If the manufactures restocking fee is more than 25% these additional fees will be passed on to the customer. In most cases the restocking fee can be waived or reduced to 13% if an exchange is set up with Z&Z Medical before returning the item. However certain manufacturers consider items made-to-order and won't accept these for return. In this situation we will work on a case-by-case basis with the customer to resolve this but may have to refuse the return or charge partial or full restock fees.  The customer is responsible for all return shipping charges. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a "Return Authorization" number obtained from Z&Z Medical, Inc.. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied. Custom order items such as custom aprons are not returnable. It is the customer's responsibility to ask before ordering a product if it is a custom order not eligible for return. Items returned for exchange for comparable products will not be charged restocking fees unless the manufacture imposes restocking fees on exchanged goods. Lead glass eye-wear has a 7 day return policy with no restocking fees with the exception of prescription and monogrammed glasses. Prescription and monogrammed lead glasses are non-returnable. After 7 days restocking charges will apply. There is no restocking fee on pillows returned in original packaging in sellable condition.

Items purchased for uses other than what the product is designed for are non-returnable.

To request a "Return Authorization" send an email to Returns@zzmedical.com complete with your original order number and item you are requesting to be returned.  Our returns department will review and respond in 24-48 hours with the exception of weekends or holidays.

Shipping
All in stock products purchased from our web store will be shipped via UPS or common carrier from our warehouse in Cedar Falls, IA. Most orders received by 2:00 PM central time will ship that same day. All non stock products will be drop shipped direct from our manufacturer or supplier to the customer. Please allow about three weeks for delivery of most lead apron products as the product is not manufactured until the order has been placed.

Shipping Basics

  • Orders shipped and refused will be assessed an additional shipping charge for reshipment of the order.
  • Business days are defined as Monday through Friday, except major holidays. 

To calculate your freight charges place the items of interest into a shopping cart. Once there are items in your cart you can click on the Freight Estimator button. Enter your zip code and you will get a list of your shipping options and costs.  

Orders shipped to international addresses may incur additional broker fees at time of import.  These fees are not included in the shipping amounts collected by Z&Z Medical, Inc. and must be paid to the broker at time of import.

Freight Shipping
You will be contacted regarding any freight shipments to determine if there are any additional access requirements. Freight rates quoted only include business dock-to-dock or outside delivery.  Additional charges apply for inside delivery, call ahead/appointment scheduling, residential & limited access, as well as any other add-on service.

Shipping to APO Addresses
We are able to ship select items to APO addresses however those orders have to be processed manually due to specific shipping methods required.  To process your order to be shipped to an APO you must contact our customer service department (1-800-410-9575) to place your order.

International Shipping (Outside of the USA) - Not all items available for international shipping.

Z&Z Medical has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.


WHICH COUNTRIES DO YOU SHIP TO? 

International shipping is currently available WORLDWIDE from Z&Z Medical. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER? 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.


WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? 

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:   support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.