Shipping and Returns

Shipping & Returns

Cancellation Policy
An order may be cancelled the same day it was placed and no fees will be charged to the customer. If a customer cancels an order due to back order status, unavailability of products or undue delays in shipment due to services of Z&Z Medical, Inc. or any of its suppliers, no fees or penalties will be charged to the customer and a full refund will be allowed. If a customer cancels an order for any other reason a 6% cancellation fee will be charged and the remaining balance refunded. The customer may elect to take an in store credit for the full purchase amount and no cancellation fees will be charged. NO changes or cancellations are accepted on same day or rush shipped items per the customer request.

Return Policy
All authorized products return requests must be made within 30 business days from shipment date. All items that are returned are subject to a restocking fee of 25% unless the manufacturers restocking fee is higher. If the manufactures restocking fee is more than 25% these additional fees will be passed on to the customer. Z&Z Medical reserves the right to deem any and all products ineligible for return.  Return or exchange requests for anything other than manufacturing defects or production errors are at the discretion of Z&Z Medical and are subject to restocking fees mentioned previously. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a "Return Authorization" number obtained from Z&Z Medical, Inc.. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied. Custom order and personalized items are not returnable. It is the customer's responsibility to ask before ordering a product if it is a custom order not eligible for return.  Lead glass eye-wear has a 7 day return policy with no restocking fees with the exception of prescription, monogrammed glasses, or glasses with anti-fog or anti-reflective coatings.  After 7 days restocking charges will apply if return is approved. The customer is responsible for all return shipping charges.

Items purchased for uses other than what the product is designed for are non-returnable.

Radiation protection aprons and related protection apparel are all custom made to order items and non-returnable with the exception of manufacturer defects.

X-Ray Film and Chemicals are non-returnable.

To request a "Return Authorization" send an email to complete with your original order number and item you are requesting to be returned.  Our returns department will review and respond in within 3-5 business days with the exception of weekends or holidays.

All in stock products purchased from our web store will be shipped via UPS/FedEx or common carrier from our warehouse in Cedar Falls, IA. Most orders received by 2:00 PM central time will ship that same day. All non stock products will be drop shipped direct from our manufacturer or supplier to the customer. Please allow about three weeks for delivery of most lead apron products as the product is not manufactured until the order has been placed.

FREE Shipping
Select items that qualify for free shipping are limited to the continental US only.  Any item that may qualify for free shipping will be marked as such on the product page.

Shipping Basics

  • Orders shipped and refused will be assessed an additional shipping charge for reshipment of the order.
  • Business days are defined as Monday through Friday, except major holidays. 

To calculate your freight charges place the items of interest into a shopping cart. Once there are items in your cart you can click on the Freight Estimator button. Enter your zip code and you will get a list of your shipping options and costs.  

Orders shipped to international addresses may incur additional broker fees at time of import.  These fees are not included in the shipping amounts collected by Z&Z Medical, Inc. and must be paid to the broker at time of import.

Freight Shipping
You will be contacted regarding any freight shipments to determine if there are any additional access requirements. Freight rates quoted only include business dock-to-dock or outside delivery.  Additional charges apply for inside delivery, call ahead/appointment scheduling, residential & limited access, as well as any other add-on service.

Shipping to APO Addresses
We are able to ship select items to APO addresses however those orders have to be processed manually due to specific shipping methods required.  To process your order to be shipped to an APO you must contact our customer service department (1-800-410-9575) to place your order.

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